gacha99 Account & Payment FAQ

KYC (Know Your Customer) verification on gacha99 requires three document types: a government-issued photo ID, proof of current address, and phone verification.

Photo ID: We accept a national identity card, passport, or driving licence. The document must be valid (not expired) and clearly legible.

Proof of address: A utility bill, bank statement, or rental agreement dated within the last 3 months confirms your current residential address. The document must show your name and full address.

To recover a forgotten password, click the "Forgot password?" link on the login page. Enter your registered email address, and we send a password-reset link to your inbox.

Click the reset link, which expires after 24 hours. Create a new password (minimum 8 characters, including uppercase, lowercase, number, and symbol) and confirm it. Your account is immediately accessible with the new password.

If you do not receive the reset email, check your spam folder or contact our support team. We can verify your identity and resend the reset link or assist with manual account recovery using your email and phone number.

Account security on gacha99 relies on password strength, login monitoring, and careful credential handling. Use a strong, unique password — at least 8 characters with mixed case, numbers, and symbols — and change it every 3 months.

Do not share your login credentials with anyone, including support staff. We never ask for your password via email or chat. If you notice unusual login activity or suspect unauthorized access, contact our support team immediately so we can review your account activity and reset your credentials.

Keep your registered email and phone number current; we use these for account recovery. Log out of shared devices after each session, and use a private network rather than public WiFi when accessing your account.

Deposits via local payment, online payment, or e-wallet on gacha99 are instant and carry no fees. From your account dashboard, click "Deposit," select your e-wallet, and enter the amount you wish to transfer.

You are redirected to your e-wallet app or browser login. Confirm the transaction using your PIN or biometric authentication. Once confirmed, the funds credit to your gacha99 account balance within seconds — you can immediately access live-dealer tables, place sportsbook wagers on Liga 1 or Piala AFF, or play slots.

If a deposit fails, your e-wallet is not charged, and we log the attempt in your transaction history. Retry the deposit, or contact support with your transaction reference so we can investigate and assist.

To withdraw on gacha99, navigate to "Withdraw" in your account menu, select your payment method (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, or bank transfer), and enter the amount. There is no minimum balance and no playthrough requirement — you can withdraw your full balance at any time.

We verify your withdrawal request against your account records and process it immediately. E-wallet withdrawals typically settle within subject to verification; bank transfers to online payment, e-wallet, mobile banking, or local payment accounts settle within 1–3 business hours depending on your bank's processing window.

Once a withdrawal is confirmed, it cannot be reversed. If funds do not arrive within the stated window, contact support with your withdrawal reference — we investigate and credit any missing amount directly to your account.

No. gacha99 charges no fees on deposits or withdrawals. All nine payment methods (online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) process without any deduction on our side.

Your bank or e-wallet provider may charge their own fees for certain transactions — for example, a bank may charge a small fee for international wires or large transfers. These are not gacha99 charges; contact your bank or e-wallet provider for details on their fee schedule.

Your gacha99 account balance reflects the full amount you deposit. Any amount you withdraw is the full balance you request, with no platform deduction.

gacha99 operates five core game categories: live-dealer tables, sportsbook, slot games, number prediction, and esports.

Sportsbook: Football markets (Liga 1, Piala Indonesia, Piala AFF, Champions League, Premier League), esports (Mobile Legends, Free Fire, PUBG Mobile), motorsport (MotoGP), and badminton.

Slots: Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways, and additional titles with varying volatility and return profiles.

Number prediction: Taiwan Pools, Hong Kong Pools, and regional lottery-style draws with published odds and settlement times.

Esports: Mobile Legends, Free Fire, and PUBG Mobile match outcomes with live updates and real-time settlement.

Free bets and free spins are promotional offers that allow you to wager or play without using your account balance. They are nonrefundable and cannot be withdrawn as cash — only winnings from free-bet or free-spin play can be withdrawn after playthrough (if applicable).

Free bets typically apply to sportsbook markets; free spins apply to slot games. Eligibility and terms vary — for example, a free-bet offer may require a first deposit or be available only on specific markets (e.g., Liga 1 matches). Free spins may expire after 7 days if unused.

We reserve the right to withdraw a promotional offer if we identify bonus abuse (e.g., self-dealing, collusion, or exploitation). Abuse results in forfeiture of the bonus and associated winnings.

Our gacha99 support team operates in English and regional languages including Indonesian. Live chat, email, and phone support are available during business hours with typical response times under subject to verification.

If you have a question or concern, initiate contact via live chat on the platform, email our support address, or call our phone line. Provide your account email and a clear description of your issue. Our team addresses account setup, payment questions, dispute investigations, and service-availability concerns.

For urgent issues (e.g., unauthorized access, large payment discrepancies), contact support immediately and request escalation to our compliance team. We prioritize security and transaction accuracy.

gacha99 services are available only where local law permits. Account holders in supported jurisdictions confirm that participation complies with their jurisdiction's applicable regulations.

We do not offer our services in jurisdictions where online wagering is prohibited. Access restrictions may change based on regulatory updates. Account holders are solely responsible for verifying that their jurisdiction permits participation on gacha99.

If your jurisdiction status becomes unclear or changes, contact our support team so we can assess your account eligibility. Service availability for regions in Jakarta, Surabaya, Bandung, Medan, and Semarang is subject to current local regulation; check our Legal Notice for the most current scope.

Your account data on gacha99 — email, phone, KYC documents, transaction history, and balance — is handled in accordance with our Privacy Policy and applicable data-protection regulations.

We store KYC documents and transaction records indefinitely to support account recovery, regulatory compliance, and dispute resolution. Your data is encrypted in transit and at rest; access is restricted to authorized staff who need it for account support or compliance review.

For full details, see our Privacy Policy page. If you have specific concerns about data handling or believe your data has been misused, contact our compliance team immediately.